Support

Need help with South Facing Garden? We're here.

Frequently asked questions

Enter the street name and postcode area (e.g. DT3) in the search box. If you don't have the house number, our map will help you find it.
Garden orientation is an estimate. For unusual plots or corner properties it may occasionally differ from the physical layout, so check in person when you view.
We use third party data sources which don't always have complete coverage, particularly for rural addresses.
You can buy another report for £1.19, or another pack of 10 for £7.99, whenever you need to. Unused purchased report credits do not expire and there is no subscription. Some underlying report data and shared links are time limited, and an older report may need refreshing.
You can cancel within 14 days of buying. If none of the pack's credits have been used, you get a full refund. If you have used some, we review your request individually in line with your consumer rights. Email hello@southfacinggarden.co.uk from the address you bought with and tell us you want to cancel. Full details are in our Terms of Service.
Email hello@southfacinggarden.co.uk and tell us what went wrong. We aim to reply within two working days. If you are not satisfied with our response, tell us and we will review it. For free, independent advice about your consumer rights you can contact Citizens Advice.
Email us at hello@southfacinggarden.co.uk and we aim to reply within two working days.

Get in touch

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Response time We aim to reply within two working days
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Cancellations, refunds and complaints Email us at the address above. See our Terms of Service for your right to cancel.